Heartwood Installations operatives commence their employment by undergoing a standard induction process. However, thereafter we take great pride in developing every individual who works under our banner.
As part of our initial induction, each employee goes through a security vetting process involving tests on language, numeracy and literacy. This ensures that our staff can communicate well in any situation which may arise on-site. We then focus on manual handling training, each member of the team is trained to become an effective material handler so that they can porter and labour on any job. Thereafter, our operatives undergo the CSCS Touchscreen Test delivered through CITB and complete classroom based IOSH Health and Safety Awareness training.
Operatives who demonstrate positivity, productivity and an aptitude for our line of work are placed on a further education programme. Some demonstrate an aptitude for office furniture fitting, others for IT installation or wish advancement to an on-site supervision role. These candidates undertake Site Supervisor (SSSTS) training or skilled worker training (Blue CSCS cardholders). We also have Gold CSCS cardholders who are at supervisory level having proven that they can manage a team carrying out on site works and have been assessed and accredited by our training provider.
Practical training is an integral part of our programme and takes place across a broad range of products, where our operatives build, strip and then rebuild a range of office furniture under the watchful eye of our in-house trainers. This includes bench system desking, height adjustable desks, meeting booths & pods, meeting and board-room tables, integrated interlocking components such as grid shelving, cabinets and credenzas, huddle pods and everything in-between. Employees who wish to gain their forklift truck license or LGV2 driving licence are supported to develop their skill base in these areas.
Each Heartwood employee, office or site-based, undergoes a classroom training session on Customer Care. Heartwood make it abundantly clear to our operatives what customers expect from a professional services organisation. Our staff will always be polite, helpful and friendly while maintaining excellent customer care levels.