About Us

Our Operatives

Heartwood Installations staff begin their employment undergoing a standardised induction process. However thereafter we take great pride in developing every individual who works under our banner.

As part of an initial induction, each employee goes through staff vetting processes and tests on language, numeracy and literacy. This ensures they can communicate in any situation which may arise on-site or off it. Manual handling is the next step within the Heartwood training process. Within this process, each member of the team is trained to become an effective material handler, so that they can porter and labour on any job, as required. Thereafter, our employees undergo the CSCS Touchscreen Test, delivered through CITB and complete a one-day classroom IOSH Health and Safety Training Course.

Employees who demonstrate positivity, productivity and aptitude are then placed on a further education programme. Some demonstrate an aptitude for office furniture fitting, others for on-site supervision or IT services. These candidates then undertake SSSTS training and practical product training to facilitate taking the next step within our organisation. We also have Gold CSCS cardholders who are assessed and monitored by our accredited training provider.

Practical training takes place across a broad range of manufacturer’s products, whereby our operatives build, strip and then rebuild pilots under the watchful eye of our in-house trainers. This ranges from bench system desking, sit-stand desks, meeting and board-room tables, returns and extensions, integrated interlocking components such as shelving, cabinets and credenzas, meeting booths, huddle pods and telephone booths plus everything in-between. Employees who wish to gain forklift truck license or LVG2 driving licence are supported by Heartwood Installations to develop their skill base in these areas.

Customer Care

Each Heartwood employee, office or site-based, undergoes a classroom training session on Customer Care. Heartwood make it abundantly clear to our operatives about what customer do and do not expect from a professional services organisation. Our staff will always be polite, helpful and friendly.

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